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Privacy Policy

  1. Introduction

At Paysage Lambert, we place great importance on the protection of your personal information. This policy aims to inform you about how we collect, use, protect, and share your data, in accordance with the requirements of the Act on the Protection of Personal Information in the Private Sector (Act 25), which came into effect in Quebec.
We are committed to respecting your privacy and protecting your personal information at every stage of our relationship with you.

  1. Objectives of the Policy

The objectives of this policy are to:
• Provide you with clear information about the personal data we collect and how it is processed.
• Inform you of your rights and the means to exercise them.
• Ensure Paysage Lambert’s compliance with Act 25 and other relevant laws.

  1. Definitions

Personal Information

Personal information is any information that can identify a person, either directly or indirectly. For example, this includes: name, address, email address, phone number, payment information, etc.

  1. Types of Personal Information Collected

We collect the following personal information in the course of our activities:

• Identity: Name, first name, email address, phone number, postal address.

• Professional: Information about your business or type of landscaping project (if applicable).

• Financial Information: Payment details, bank account information for service payments.

• Service-related Data: Details about requested services, design preferences, before-and-after photos of your landscaping, etc.

This information may be collected when you fill out a contact form, place an order, or interact with us for information or a quote.

  1. Purposes of Data Processing

We process your personal information for the following purposes:
• Contract execution: Providing the requested services, including preparing quotes, performing work, invoicing, etc.
• Communication: Informing you about the progress of your project, answering your questions, sending you communications related to our business.
• Marketing: Sending you information about our services, promotions, events, or special offers, if you have given your prior consent.
• Legal compliance: Meeting our legal, tax, and accounting obligations.

  1. Legal Bases for Processing

We process your personal information under the following legal bases:
• Contract execution: When processing is necessary for the performance of a contract with you, notably for the provision of services.
• Consent: When we ask for your consent to collect and use your data, especially for marketing communications.
• Legal obligations: To comply with our legal obligations (for example, for tax purposes).
• Legitimate interests: To enable us to manage our operations effectively and meet your expectations, provided that it does not infringe on your rights and freedoms.

  1. Data Retention Period

We retain your personal information for the time necessary to achieve the purposes for which it was collected and to comply with our legal obligations. If you would like to learn more about the retention period of your personal information, we invite you to contact our Personal Information Protection Officer, whose contact details are provided in section "13. Contact."

  1. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information against loss, unauthorized access, disclosure, alteration, or destruction. We use secure systems and have trained our employees on best practices regarding privacy.

  1. Data Sharing

We only share your personal information with third parties in the following circumstances:
• Contractors and service providers: We may share your data with providers who assist us in managing our services (for example, for payment processing, delivery, or hosting our website). These providers are contractually bound to comply with the same privacy and security requirements.
• Legal obligations: We may be required to disclose your personal information if required by law or by a competent authority (for example, in the context of a legal or tax investigation).
We do not sell or rent your personal information to third parties.

  1. Your Rights

Under Act 25, if you are a resident of Quebec, you have several rights regarding your personal information:
• Right of access: You have the right to know what information we hold about you and to obtain a copy.
• Right of rectification: You can request the correction of inaccurate or incomplete data.
• Right to erasure: You can request the deletion of your personal information under certain circumstances.
• Right to portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to object: You can object to the use of your data for marketing purposes.
• Right to withdraw consent: If you have given your consent for the use of your data for specific purposes, you can withdraw it at any time.


To exercise these rights, you can contact us by:
• Email: info@paysagelambert.com
• Phone: 819-864-6000
• Postal address: 6575 Boulevard Bourque, Sherbrooke, Qc

We will respond to your request as soon as possible, and at the latest within 30 days, as required by Law 25.

  1. 11. Consent of Minors

We do not intentionally collect personal information from minors (under 14 years old) without prior consent from a parent or legal guardian. If we discover that a minor has provided data without consent, we will take steps to delete it.

  1. 12. Changes to the Policy

We may update this privacy policy to reflect legislative, technical, or organizational changes. In the event of a significant change, we will notify you by email or on our website.

  1. 13. Contact

If you have any questions or concerns regarding this privacy policy, or if you wish to exercise your rights, you can contact us at the following address:



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